Reactive and Proactive Service: What’s the Difference?

In the other article, I wrote about the differences between micromanaging and macromanaging and now I’m going to cover the differences between reactive service and proactive service. This was a little harder to do because most of what I could find online was comparing reactive service to anticipatory service, which is similar to proactive service, but not

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Massage as Ritual

KnyghtMare enjoys a foot massage on what used to be a regular basis. Every Sunday night I would fill the plastic tub with hot water and salts to soak his feet before his massage. After they had soaked I would towel them off and then with massage oil or lotion would lovingly massage his feet.

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