Maybe you know a frequent apologizer, or maybe you’ve been surprised, but at some point in your life, you’ve probably had someone tell you, “Hey, I’m sorry!” and your immediate response was, “What on earth are you apologizing for?” If you’re like me, and you completely lack a brain-to-mouth filter, your reaction probably came tumbling […]

Just as it’s important to know how to apologize, it’s important to know how to receive one.  Saying the wrong thing after someone has apologized to you can make the person apologize feel like you’re dismissing their attempt to make things right between the pair of you. Make this mistake often enough, and you’re creating