The Challenge of Learning Anticipatory Service: Making Mistakes
This is part two of the Anticipatory Service series, if you’d like to read part one, check out Exploring Service Motivations: How a Mocktail Made Me Service-Oriented. Service exists, like most things, on a spectrum. Real Service, Raven Kaldera and Joshua Tenpenny hold that reactive service is at one end of the spectrum, and proactive service is […]
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