In part 2 of the Anticipatory Service series, “Making Mistakes in Anticipatory Service” I recommend finding one area of your dominant’s life to enhance with anticipatory service when just starting out with it in your dynamic. This rule of singular focus creates a smoother transition. In essence, anticipatory service is about being able to see […]
My First Anticipatory Service and 3 Lessons It Taught Me Read More »
When I was younger, my parents used to frequent an establishment where everyone knew our family. My parents knew every person on staff by name, from the manager to the janitor. They always hugged the dining room manager with two arms, and the bartender was a trusted friend who had all of their favorite cocktails
Exploring Service Motivations: How a Mocktail Made Me Service-Oriented Read More »
In the other article, I wrote about the differences between micromanaging and macromanaging and now I’m going to cover the differences between reactive service and proactive service. This was a little harder to do because most of what I could find online was comparing reactive service to anticipatory service, which is similar to proactive service, but not
Reactive and Proactive Service: What’s the Difference? Read More »
This is part two of the Anticipatory Service series, if you’d like to read part one, check out Exploring Service Motivations: How a Mocktail Made Me Service-Oriented. Service exists, like most things, on a spectrum. Real Service, Raven Kaldera and Joshua Tenpenny hold that reactive service is at one end of the spectrum, and proactive service is
The Challenge of Learning Anticipatory Service: Making Mistakes Read More »
